Job Description
Join our dynamic team at Detroit Tech Innovations as we urgently seek motivated Entry-Level Remote Technicians in New York! We provide all necessary equipment including laptops, headsets, and software. This is your gateway to a thriving tech career with full remote flexibility. No experience required – we provide comprehensive training. Enjoy competitive pay, benefits, and career growth opportunities while working from home.
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document cases and maintain accurate ticket records
- Collaborate with senior technicians to resolve complex issues
- Complete certification training programs
- Adhere to security protocols and SLA standards
- Participate in team meetings and knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and internet proficiency
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Reliable home internet connection (minimum 25 Mbps)
- Self-motivated with excellent time management
- Customer service mindset and patience