Job Description
Join InnovateTech Solutions as a Full-Time Remote IT Support Specialist in Denver! We're urgently hiring tech-savvy professionals to deliver exceptional remote support to our growing client base. Enjoy flexible hours while working from anywhere in the Denver metro area. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve complex system problems with minimal supervision
- Document all support tickets and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to implement IT solutions
- Conduct remote system installations, configurations, and upgrades
- Monitor network security and implement best practices
- Train end-users on new technologies and procedures
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with diagnostic tools
- Excellent written and verbal communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated with proven time-management skills
- Must reside in Denver metro area for time zone alignment