Job Description
Join our dynamic team as a Full-Time Remote Technical Support Specialist! We're urgently hiring tech-savvy professionals in Long Beach, Ohio, with all equipment provided – including laptop, headset, and peripherals. Enjoy the flexibility of working from home while delivering exceptional customer service and technical expertise.
As a valued member of our remote workforce, you'll receive competitive compensation, comprehensive benefits, and ongoing training. This is your opportunity to build a rewarding career in technology without leaving your home office. Apply today and start making an impact tomorrow!
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Diagnose and resolve network connectivity problems and system malfunctions
- Document customer interactions and solutions in CRM systems
- Collaborate with cross-functional teams to escalate complex technical issues
- Train customers on product usage and best practices
- Maintain up-to-date knowledge of industry trends and technologies
- Meet performance metrics including resolution time and customer satisfaction scores
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of technical support experience
- Strong troubleshooting skills for Windows/macOS and networking
- Excellent communication and customer service abilities
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- High-speed internet connection and dedicated workspace
- Ability to work independently and manage time effectively
- Proven problem-solving skills with attention to detail