Job Description
Join our dynamic team as a Remote Customer Service Specialist in Charlotte! We're urgently hiring motivated professionals to deliver exceptional customer experiences from the comfort of your home. Enjoy competitive compensation, flexible hours, and comprehensive benefits while making a real impact. If you're passionate about problem-solving and thrive in a virtual environment, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Continuously improve processes through feedback and analysis
Qualifications
- 3+ years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Excellent written/verbal communication skills
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible shifts including evenings/weekends