Job Description
Join our award-winning team immediately! Baltimore Tech Solutions is urgently hiring motivated Remote Customer Support Specialists to deliver exceptional service from home. This is a rare opportunity to join a rapidly growing tech company with flexible hours and full benefits. No commute, no office politics—just impactful work supporting our Fortune 500 clients.
We're seeking empathetic problem-solvers who thrive in remote environments. Our culture values work-life balance, professional growth, and innovation. Enjoy comprehensive training, competitive compensation, and the chance to shape our customer experience strategy.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in Salesforce and escalate complex issues to senior specialists
- Collaborate with cross-functional teams to improve support workflows
- Meet daily performance metrics (25+ cases resolved/day)
- Identify trends in customer feedback to enhance service quality
- Maintain detailed knowledge of product updates and policies
Qualifications
- 2+ years customer support experience in remote or hybrid settings
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with strong written English
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Associate degree or equivalent professional certification