Job Description
We are currently seeking a highly motivated Remote Night Shift Technical Support Specialist to join our dynamic team based in Chicago, Illinois. If you are available to work overnight shifts and thrive in a fast-paced, deadline-driven environment, this is the perfect opportunity for you.
As a key member of our support team, you will ensure our clients receive seamless technical assistance and resolution during off-hours, contributing significantly to our 24/7 service commitment.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware, software, and network issues via remote channels.
- Manage and prioritize incoming support tickets and resolve them within established Service Level Agreements (SLAs).
- Document all interactions, resolutions, and system changes accurately in the ticketing system.
- Collaborate with day-shift teams to transfer complex cases and ensure continuity of service.
- Identify trends in technical issues and suggest process improvements to enhance user experience.
- Maintain a professional and empathetic demeanor while assisting clients with varying levels of technical expertise.
Qualifications
- High school diploma or GED; Associate degree in IT or equivalent experience preferred.
- Proven experience in technical support, customer service, or help desk roles.
- Strong understanding of operating systems (Windows, macOS) and common office applications.
- Excellent written and verbal communication skills.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Self-motivated with the ability to work independently with minimal supervision.