Job Description
Are you a night owl looking for a stable career in Detroit?
Apex Support Solutions is urgently hiring Remote Night Shift Customer Support Agents. We provide all the equipment you need to work from the comfort of your home in Michigan. If you are seeking a high-converting, premium position with competitive pay and benefits, apply today.
We are looking for dedicated individuals to join our 24/7 operations team, ensuring seamless service for our clients across the United States.
Responsibilities
- Monitor Systems: Actively track system performance and resolve technical issues during peak night hours.
- Customer Assistance: Provide top-tier support via chat and email to resolve client inquiries efficiently.
- Data Entry: Maintain accurate records of customer interactions and service logs.
- Shift Adherence: Work strictly within the assigned night shift schedule to ensure 24/7 coverage.
- Troubleshooting: Diagnose and resolve common hardware or software issues remotely.
- Communication: Collaborate with the day-shift team via internal communication channels.
- Quality Assurance: Ensure all service delivery meets our high-performance standards.
Qualifications
- Location: Must reside in the Detroit, MI area (Remote allowed).
- Internet: High-speed, stable internet connection required.
- Equipment: Ability to use a desktop/laptop provided by the company.
- Experience: Previous experience in customer support or technical helpdesk is preferred.
- Availability: Must be available to work night shifts (e.g., 10 PM - 6 AM or similar).
- Skills: Strong typing speed and proficiency in Microsoft Office Suite.
- Language: Native English speaker or advanced proficiency.