Job Description
We are currently seeking a highly motivated Remote Technical Support Specialist to join our expanding team in Boston, MA. This is an urgent hiring opportunity for a dedicated professional ready to work from the comfort of their home while delivering top-tier technical solutions.
At TechNova, we pride ourselves on innovation and employee satisfaction. As a key member of our support team, you will bridge the gap between our clients and our technical engineering department, ensuring seamless remote operations.
Why Join Us?
- 100% Remote Work: Full flexibility from your Boston home office.
- Competitive Pay: Annual salary ranging from $65k to $85k.
- Immediate Start: Urgent hiring means you could begin contributing within days.
Apply now to secure your position in our fast-paced, remote-first environment.
Responsibilities
- Provide exceptional remote technical support to clients via chat, email, and phone.
- Diagnose, troubleshoot, and resolve hardware and software issues efficiently.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with engineering teams to escalate complex issues and provide feedback.
- Conduct remote training sessions for new software installations.
- Monitor system performance and proactively identify potential outages.
- Maintain a high level of customer satisfaction and professional demeanor.
Qualifications
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote setting with high self-discipline.
- Proficiency in using ticketing systems (e.g., Zendesk, Jira) is a plus.
- High-speed internet connection and a dedicated home workspace.
- Associate or Bachelor’s degree in Information Technology or related field preferred.