Job Description
Join our award-winning remote team immediately! Coastal Connect Solutions is urgently seeking motivated Customer Service Representatives to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while serving Virginia-based clients. This is your opportunity to launch a rewarding career with a company that invests in your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document all interactions using CRM systems with 100% accuracy
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution time
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training for product updates and skill development
Qualifications
- Minimum 1 year customer service experience
- Exceptional written/verbal communication skills
- Proficient with Microsoft Office and CRM software
- High-speed home internet connection (25+ Mbps)
- Ability to work independently with minimal supervision
- Availability for flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset