Job Description
Join our award-winning remote team in Long Beach, CA! Pacific Tech Solutions is urgently hiring motivated Customer Service Specialists to deliver exceptional support from home. As a key member of our client success team, you'll drive customer loyalty and resolve complex inquiries with empathy and efficiency. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage CRM systems to document interactions and track issue resolution
- Collaborate with technical teams to troubleshoot escalated product issues
- Identify upsell opportunities and cross-sell relevant services
- Maintain detailed knowledge of products and company policies
- Generate weekly performance reports and improvement insights
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced virtual environments
- Strong problem-solving and conflict resolution abilities
- High-speed internet and quiet home office setup
- Available for weekend/evening shifts as needed