Job Description
Join our dynamic team as a Remote Customer Success Manager and become the heartbeat of our client relationships! We're urgently seeking proactive professionals in the Washington DC/VA area to drive retention and growth through exceptional service. This 100% remote role offers immediate start for the right candidate passionate about delivering transformative client experiences.
As a key member of our success team, you'll leverage cutting-edge tools to monitor health scores, identify expansion opportunities, and ensure clients maximize our platform's value. Collaborate cross-functionally with product and sales teams to advocate for client needs while building long-term partnerships. Our startup culture combines autonomy with mentorship, offering rapid career growth in a supportive virtual environment.
Responsibilities
- Proactively manage client portfolios to achieve 95%+ retention targets
- Develop and execute strategic success plans for enterprise clients
- Conduct quarterly business reviews and identify upsell opportunities
- Collaborate with product team to communicate client feedback and feature requests
- Utilize Salesforce and CRM tools to track client health metrics
- Create customized onboarding experiences for new enterprise clients
- Resolve escalated client issues with 24-hour SLA adherence
Qualifications
- 3+ years B2B SaaS customer success or account management experience
- Proven track record of meeting retention and expansion goals
- Expertise in CRM platforms (Salesforce preferred) and analytics tools
- Exceptional communication skills with executive-level stakeholders
- Ability to thrive in remote work environments with minimal supervision
- Bachelor's degree in Business, Marketing, or related field
- Certification in Customer Success Management (CSM) preferred