Job Description
Join our award-winning remote team as a Customer Success Manager and make an immediate impact in Milwaukee's thriving tech scene! We're urgently seeking a dedicated professional to drive client satisfaction and retention through proactive engagement and strategic account management. Enjoy the flexibility of 100% remote work while collaborating with industry leaders in a fast-paced, supportive environment. Immediate start available for qualified candidates!
Responsibilities
- Proactively manage client portfolios to ensure satisfaction and identify growth opportunities
- Develop and execute strategic account plans to maximize retention and expansion
- Coordinate cross-functional teams to resolve complex client issues
- Analyze usage data and provide actionable insights to product teams
- Conduct regular business reviews with key stakeholders
- Implement and optimize customer onboarding processes
- Drive adoption of new features and product enhancements
Qualifications
- 3+ years of B2B SaaS customer success or account management experience
- Proven track record of exceeding retention and upsell targets
- Exceptional communication and relationship-building skills
- Proficiency with CRM platforms (Salesforce/HubSpot preferred)
- Strong analytical abilities with data-driven decision making
- Experience working in fully remote environments
- Bachelor's degree in Business, Marketing, or related field