Job Description
Join our award-winning remote team at NexusConnect Solutions! We're urgently hiring passionate Customer Support Specialists to deliver exceptional service from home. Enjoy 100% remote work with flexible hours, competitive benefits, and growth opportunities in a dynamic tech environment. If you're a problem-solver with a customer-first mindset, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex issues
- Meet/exceed SLA targets and quality metrics
- Identify process improvements for customer experience
- Train on new products and tools monthly
- Support 24/7 rotational on-call schedule
Qualifications
- 3+ years customer support experience
- Proficient in Zendesk/CRM platforms
- Exceptional written/verbal communication
- Strong problem-solving and empathy skills
- High-speed home internet setup
- US work authorization required
- Experience with SaaS products preferred