Job Description
Join our dynamic team immediately as a Remote Customer Support Specialist! We're urgently hiring tech-savvy professionals in Colorado Springs to deliver exceptional client experiences from the comfort of your home. This full-time role offers competitive compensation, flexible hours, and comprehensive benefits including health insurance and retirement plans. Work with cutting-edge CRM systems while supporting enterprise clients across diverse industries. If you're passionate about problem-solving and thrive in remote environments, this is your opportunity to make an immediate impact!
Responsibilities
- Provide timely, empathetic support via phone, email, and chat for enterprise clients
- Resolve technical issues using diagnostic tools and remote access protocols
- Document cases accurately in Salesforce and maintain detailed client records
- Collaborate with Tier 2 engineers to escalate complex technical problems
- Identify trends in customer feedback to improve service quality
- Meet or exceed monthly performance metrics for resolution times and CSAT
- Train on new products and processes during weekly team sessions
Qualifications
- 3+ years of customer support experience in SaaS or tech environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and remote tools
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed home internet and quiet dedicated workspace
- Relevant certifications (e.g., Google IT Support) preferred
- Availability for flexible shifts including weekends and holidays
- US residency and legal work authorization required