Job Description
Join Coastal Tech Solutions' dynamic remote team as an Urgent Hire Customer Support Specialist! We're expanding our Virginia Beach-based operations and seeking exceptional professionals to deliver world-class support from home. This is your opportunity to make an immediate impact while enjoying the flexibility of remote work in one of America's most vibrant coastal communities. Immediate start available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions using Salesforce CRM and maintain accurate case records
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and drive revenue growth
- Contribute to process improvements and knowledge base development
- Adhere to SLAs and maintain 40+ weekly customer contacts
Qualifications
- 3+ years in customer support or B2B tech environment
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional written/verbal communication skills
- Home office setup with reliable high-speed internet
- Experience with remote collaboration tools (Slack, Zoom)
- VA Beach residency or willingness to relocate
- CompTIA A+ certification or equivalent technical knowledge