Job Description
Join our dynamic team immediately! We're urgently hiring Remote Customer Support Specialists in Baltimore, MD to deliver exceptional service to our growing client base. This fully remote position offers competitive pay, comprehensive benefits, and flexible hours while making a real impact.
Apex Global Solutions is a rapidly expanding tech services firm committed to innovation and employee growth. As a remote team member, you'll collaborate with industry experts across the US while enjoying work-life balance. We provide all necessary equipment and training for success.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document cases accurately in Salesforce while maintaining strict data privacy standards
- Collaborate with technical teams to troubleshoot escalated issues
- Identify process improvement opportunities to enhance customer experiences
- Maintain expert knowledge of product updates and service protocols
- Support weekend and evening shifts on rotational basis
Qualifications
- 2+ years customer support experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet home office setup
- Associate degree or equivalent professional certification
- Experience working with SaaS products