Job Description
Join our award-winning remote team as a Customer Support Specialist in New Orleans! We're urgently hiring professionals to deliver exceptional service from home with all equipment provided. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while supporting cutting-edge technology solutions.
What We Offer:
• Fully equipped home office setup
• Comprehensive health/dental/vision insurance
• 401(k) with company match
• $500 monthly internet stipend
• Unlimited PTO and paid holidays
Responsibilities
- Resolve technical inquiries via phone, email, and chat
- Document cases in CRM with precision and detail
- Collaborate with engineering teams on complex issues
- Maintain 95%+ customer satisfaction metrics
- Train on new products quarterly
- Participate in daily team huddles
- Upsell premium services when appropriate
Qualifications
- 3+ years customer support experience
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- Home office space with quiet environment
- High-speed internet availability
- Ability to work flexible hours including weekends
- CompTIA A+ certification or equivalent
- Experience with remote work tools (Slack, Zoom)