Job Description
Join our award-winning remote team as an Urgently Hiring Customer Support Specialist! We're seeking tech-savvy professionals in Fort Worth, TX to deliver exceptional service with flexible scheduling. Enjoy competitive pay, comprehensive benefits, and the freedom to work from anywhere in the Dallas-Fort Worth metroplex. Perfect for parents, students, or career changers seeking work-life balance!
Why Nexus Global Solutions?
- Industry-leading training program
- Health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
- Virtual team-building events
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat
- Document interactions in CRM system with 98% accuracy
- Collaborate with technical team to troubleshoot escalated issues
- Proactively identify process improvement opportunities
- Maintain 95% customer satisfaction score
- Participate in weekly virtual training sessions
- Support cross-functional projects as assigned
Qualifications
- 2+ years customer service experience
- Proficient in Zendesk/ServiceNow platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Available for evening/weekend shifts (flexible scheduling)
- Associate degree or equivalent experience required