Job Description
Join our dynamic team immediately! NexusConnect Solutions is urgently hiring Remote Customer Support Specialists for our Virginia-based operations. This is a fully remote position with immediate start dates – perfect for motivated professionals seeking flexible, high-impact work.
We're looking for exceptional communicators to resolve customer inquiries, troubleshoot technical issues, and deliver outstanding service experiences. Enjoy competitive compensation, comprehensive benefits, and the freedom to work from anywhere in the United States.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Troubleshoot technical issues for SaaS and hardware products
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
Qualifications
- 2+ years in customer support or technical assistance roles
- Proficiency with CRM platforms (Salesforce preferred)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- High-speed home internet connection required
- Ability to work independently in remote environment
- Experience with ticketing systems (Zendesk/Jira)
- Valid US work authorization