Job Description
Join OmahaConnect Solutions' remote team immediately! We're urgently hiring talented professionals for our Omaha-based support center. Enjoy the flexibility of working from home while serving our growing client base with industry-leading technology and comprehensive benefits.
This full-time remote position offers competitive compensation, health insurance, and career advancement opportunities. As a key member of our support team, you'll directly impact customer satisfaction and contribute to our mission of delivering exceptional service.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Utilize CRM systems to document cases and maintain accurate records
- Collaborate with technical teams to troubleshoot complex issues
- Meet and exceed performance metrics for response times and resolution rates
- Contribute to knowledge base articles and process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- 3+ years of customer support experience in remote or hybrid environments
- Proficiency with Zendesk, Salesforce, or similar support platforms
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed home internet connection and quiet workspace
- Excellent problem-solving and conflict resolution abilities
- Nebraska residency required for state-specific compliance