Job Description
Join our dynamic team immediately! Apex Solutions Inc. is urgently hiring a Remote Customer Support Specialist in Sacramento, CA. Enjoy the flexibility of working from home while making a real impact.
We're a fast-growing tech company committed to exceptional service. As a key member of our support team, you'll resolve technical issues, build customer relationships, and contribute to our award-winning service culture. This full-time remote position offers competitive pay, comprehensive benefits, and career growth opportunities.
Why Apply Today?
- Start immediately – positions filling fast!
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Resolve customer technical issues via phone, email, and chat
- Document cases in CRM system with detailed notes
- Collaborate with engineering team on complex escalations
- Maintain high customer satisfaction metrics
- Train on new products and processes monthly
- Contribute to knowledge base articles
- Meet weekly performance targets (90% first-contact resolution)
Qualifications
- 2+ years customer support experience
- Proficient in Windows/macOS troubleshooting
- Excellent written and verbal communication skills
- High-speed home internet required
- Experience with Zendesk or similar CRM
- Ability to work flexible hours (including weekends)
- Relevant certification (CompTIA A+, Google IT Support) preferred
- Must be Sacramento County resident