Job Description
Join TechFlow Solutions' dynamic remote team in Wichita, KS! We're urgently hiring passionate Customer Support Specialists to deliver exceptional service from home. Enjoy a flexible schedule, competitive benefits, and the opportunity to grow with a forward-thinking tech company. No commute required – just your dedication to helping clients succeed.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document cases in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics
- Identify process improvements for client satisfaction
- Train on new products and technologies
- Maintain 95% customer satisfaction score
Qualifications
- 2+ years customer support experience
- Proficient in Zendesk/Salesforce CRM
- Exceptional written and verbal communication
- Self-motivated with home office setup
- High-speed internet required
- Ability to work flexible hours (including weekends)
- Problem-solving mindset with empathy
- Associate degree or equivalent experience