Job Description
Immediate opportunity for a Remote IT Support Specialist in Chicago, IL! Join our innovative team and provide critical technical support while enjoying the flexibility of remote work. We provide all necessary equipment including a high-performance laptop, dual monitors, headset, and ergonomic accessories. This urgent opening requires immediate availability to start within 2 weeks.
As a key member of our IT team, you'll troubleshoot complex technical issues, maintain system integrity, and deliver exceptional user experiences across our Chicago-based operations. Our culture values autonomy, collaboration, and continuous learning.
Responsibilities
- Diagnose and resolve hardware/software issues for 150+ remote users
- Manage Windows/macOS environments and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and maintain compliance standards
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Provide 24/7 on-call rotation support (1 week/month)
- Maintain asset inventory and equipment lifecycle management
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, VPN, and remote desktop solutions
- Strong troubleshooting skills with Windows/macOS and mobile devices
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent written/verbal communication abilities
- Self-motivated with proven remote work history
- Bachelor's degree in IT or related field preferred