Job Description
Join our award-winning team as a Remote IT Support Specialist in Arlington, Virginia! We're urgently hiring tech professionals for a full-time remote position with all equipment provided. Enjoy flexible work hours while supporting enterprise clients with cutting-edge solutions. Perfect opportunity for career growth with competitive benefits and a collaborative culture.
Responsibilities
- Provide remote technical support for hardware, software, and network systems
- Troubleshoot and resolve complex IT issues via phone, chat, and remote access
- Deploy and configure company-provided equipment (laptops, peripherals, etc.)
- Document all interactions and resolutions in ticketing systems
- Collaborate with cross-functional teams on system improvements
- Monitor network performance and proactively address security concerns
Qualifications
- 3+ years of IT support experience with remote work expertise
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid US work authorization and dedicated home workspace