Job Description
Join our dynamic team as a Remote IT Support Specialist in Houston, TX! We're urgently hiring tech-savvy professionals to deliver exceptional virtual support. This 100% remote role offers competitive compensation, flexible hours, and growth opportunities. If you're passionate about solving technical challenges and thrive in a fast-paced environment, apply today!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, chat, and email
- Install and configure company systems and applications
- Document incident reports and maintain knowledge base articles
- Collaborate with cross-functional teams to implement IT solutions
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of IT support experience with remote work exposure
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Bachelor's degree in IT or related field preferred