Job Description
Immediate Remote Opportunity in Raleigh, IL! Join TechFlow Solutions as a Remote IT Support Specialist and become part of our dynamic team. We're urgently seeking tech-savvy professionals to provide exceptional remote support to our clients. Enjoy 100% work-from-home flexibility while solving complex technical challenges in a fast-paced environment. This is your chance to launch or advance your career with a leading tech provider.
Why TechFlow Solutions?
- Industry-competitive compensation with performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Cutting-edge technology and tools
- Clear career advancement paths
- Collaborative remote culture
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 technical support for enterprise systems
- Document cases thoroughly in ITSM platforms (ServiceNow/Jira)
- Collaborate with cross-functional teams on infrastructure projects
- Develop and maintain technical documentation and knowledge base
- Monitor system health and proactively address potential issues
- Train end-users on security best practices and new technologies
Qualifications
- 3+ years of remote IT support experience
- Expertise in Windows/macOS/Linux environments
- Strong networking knowledge (TCP/IP, VPN, DNS)
- Certifications: CompTIA A+/Network+ or equivalent
- Experience with ticketing systems and remote access tools
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Proven problem-solving and troubleshooting abilities