Job Description
Join TechSolutions Inc. immediately for an urgent remote IT Support Specialist position in Memphis! We're seeking a tech-savvy professional to deliver seamless virtual support to our clients. Enjoy 100% work-from-home flexibility while solving complex technical challenges in a dynamic environment. This is your chance to accelerate your career with competitive compensation, comprehensive benefits, and a supportive remote-first culture. Apply now—positions are filling fast!
Responsibilities
- Provide remote technical support for software, hardware, and network issues via phone, chat, and email
- Diagnose and resolve system malfunctions to ensure minimal downtime
- Install and configure IT equipment and software for remote employees
- Document all troubleshooting steps and maintain detailed service records
- Collaborate with cross-functional teams to implement IT security protocols
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Proficiency in Windows, macOS, and cloud-based platforms (AWS, Azure)
- CompTIA A+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Strong knowledge of network security protocols
- Availability for on-call rotational support