Job Description
We're urgently hiring a Remote IT Support Specialist to join our dynamic team in Tampa! This 100% work-from-home role offers the flexibility to excel while making a tangible impact. As a key member of our IT department, you'll provide critical technical support to our distributed workforce, ensuring seamless operations and empowering our team's productivity.
Why Join Us?
- Competitive salary with comprehensive benefits
- 100% remote work environment with flexible hours
- Cutting-edge technology and professional development opportunities
- Inclusive, collaborative culture focused on innovation
If you're a tech-savvy problem-solver passionate about enabling remote work excellence, apply now to become part of our growing team!
Responsibilities
- Deliver remote technical support via phone, email, and chat for 500+ employees
- Diagnose and resolve hardware, software, and network issues with minimal downtime
- Manage and maintain IT assets including laptops, peripherals, and cloud services
- Implement cybersecurity best practices and enforce company policies
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of experience in IT support/helpdesk environments
- Expertise in Windows OS, Microsoft 365, and remote desktop tools
- Strong troubleshooting skills for hardware/software/network issues
- CompTIA A+/Network+ or equivalent certification required
- Proven experience with ticketing systems (ServiceNow, Jira)
- Excellent communication skills and customer service mindset
- Ability to work independently and manage multiple priorities