Job Description
We're urgently seeking a Remote Technical Support Specialist to join our dynamic team! Enjoy the flexibility of working from home with all necessary equipment provided. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities. If you're tech-savvy and thrive in remote environments, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Install and configure company-provided equipment
- Document troubleshooting steps and solutions
- Collaborate with IT team on complex issues
- Maintain customer satisfaction metrics
- Train users on new technologies
Qualifications
- 3+ years in technical support or IT helpdesk
- Strong knowledge of Windows/macOS and networking
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification preferred
- High-speed home internet required
- Experience with remote support tools (TeamViewer, etc.)