Job Description
Join our dynamic team remotely from San Francisco! InnovateTech Solutions is urgently hiring a Tech Support Specialist with flexible hours to provide exceptional customer service. Enjoy competitive compensation, full benefits, and a 100% remote work environment. If you're tech-savvy, patient, and thrive in flexible schedules, apply now!
Responsibilities
- Resolve technical issues via phone, email, and chat
- Diagnose hardware/software problems efficiently
- Document cases in CRM systems with precision
- Collaborate with cross-functional teams remotely
- Escalate complex issues to senior engineers
- Maintain high customer satisfaction metrics
- Stay updated on emerging technologies
Qualifications
- 3+ years in technical support roles
- Expertise in Windows/macOS/Linux systems
- CCNA/CompTIA A+ certification preferred
- Exceptional written/verbal communication skills
- Ability to work independently with flexible hours
- Proficiency in Zendesk/Jira platforms
- Bachelor's degree in IT or related field