Job Description
Join our dynamic team at InnovateTech Solutions as we urgently expand our remote workforce in Charlotte! We're seeking a highly motivated Tech Support Specialist to deliver exceptional virtual customer service. Enjoy flexible work-from-home arrangements while supporting Fortune 500 clients with cutting-edge IT solutions. This is your opportunity to advance your career in a fast-paced, tech-driven environment with comprehensive benefits and growth opportunities.
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve complex hardware/software issues using remote access tools
- Document troubleshooting processes and maintain detailed case logs in CRM systems
- Collaborate with cross-functional teams to escalate critical issues
- Train clients on new technologies and best practices
- Monitor system performance and proactively address potential disruptions
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and network troubleshooting
- Exceptional written/verbal communication skills
- Ability to work independently in a home office environment
- Experience with ticketing systems (Zendesk/Jira)
- High-speed internet connection and dedicated workspace