Job Description
Join our dynamic team as a Remote Tech Support Specialist and be part of Seattle's thriving tech scene! We're urgently hiring professionals to provide exceptional technical support from the comfort of your home. All necessary equipment (laptop, headset, peripherals) will be provided at no cost to you. Enjoy competitive compensation, comprehensive benefits, and flexible hours while supporting cutting-edge cloud infrastructure for Fortune 500 clients.
Why You'll Love This Role:
- Full remote work with company-provided equipment
- Competitive salary plus performance bonuses
- Health/dental/vision insurance and 401(k) matching
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access
- Support cloud infrastructure and SaaS applications for enterprise clients
- Document troubleshooting steps and maintain knowledge base articles
- Collaborate with engineering teams to escalate complex issues
- Maintain 95%+ customer satisfaction scores
- Provide training to users on new technologies
- Monitor system performance and proactively address concerns
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Excellent verbal/written communication and problem-solving skills
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently with minimal supervision
- Strong time management and organizational abilities
- Experience with ticketing systems (Jira, ServiceNow)
- US citizenship or permanent residency required