Job Description
Join our award-winning team as a Remote Tech Support Specialist! We're urgently hiring professionals in Las Vegas for fully remote roles with company-provided equipment. Enjoy flexible work hours while delivering exceptional technical support to enterprise clients. This is your opportunity to thrive in a dynamic environment with comprehensive benefits and career growth opportunities.
What We Offer:
• State-of-the-art home office equipment
• Competitive salary + performance bonuses
• Comprehensive health benefits package
• Flexible schedule & PTO
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues efficiently
- Document cases using CRM systems with detailed resolution notes
- Collaborate with cross-functional teams on complex technical escalations
- Conduct remote system installations and configurations
- Maintain high customer satisfaction scores (CSAT >95%)
Qualifications
- 2+ years of technical support experience
- CompTIA A+ or equivalent certification
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- High-speed internet connection at home office
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk/Jira preferred)