Job Description
Join our elite remote team as a Weekend IT Support Specialist in Washington DC! We're urgently hiring tech professionals to provide critical weekend coverage for enterprise clients. This fully remote role comes with premium equipment provided, including ergonomic workstation setup, dual monitors, and high-speed internet allowance. Work Saturdays and Sundays while enjoying competitive benefits and career growth opportunities. Perfect for candidates seeking work-life balance without compromising on professional development.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote access
- Diagnose and resolve complex hardware/software issues including network connectivity and system crashes
- Deploy and configure company-provided equipment (laptops, peripherals, security tools)
- Document all troubleshooting procedures and maintain detailed knowledge base entries
- Collaborate with cross-functional teams during critical incident escalations
- Conduct periodic system health checks and preventive maintenance
- Maintain strict SLA compliance for weekend response times
Qualifications
- 3+ years in enterprise IT support with weekend shift experience
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows 10/11, Active Directory, and VPN troubleshooting
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, or equivalent)
- Strong problem-solving abilities with customer-centric communication
- Ability to work independently during non-standard hours
- Valid U.S. work authorization and clean background check
- Home office space with dedicated internet connection