Job Description
Join TechConnect Solutions as a Weekend Remote IT Support Specialist and enjoy the perfect blend of flexibility and professional growth! We provide all necessary equipment for your home office, including high-speed internet, ergonomic peripherals, and specialized software. This role offers competitive compensation and the opportunity to work from anywhere in the New York metro area while supporting our clients' critical IT infrastructure. Ideal for tech-savvy individuals seeking weekend-only schedules with full benefits and career advancement opportunities.
Responsibilities
- Provide remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with Tier 2 engineers for complex escalations
- Maintain security protocols for remote access and data handling
- Conduct periodic system health checks and preventive maintenance
- Train clients on new technologies and best practices
Qualifications
- 2+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS environments and cloud platforms
- Exceptional troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday) mandatory
- Valid US work authorization and NY residency