Job Description
Immediate opening for remote Customer Service Representatives in Virginia Beach! Join our award-winning support team and deliver exceptional customer experiences from the comfort of your home. We're seeking passionate individuals to handle inbound inquiries, resolve issues efficiently, and maintain high customer satisfaction scores. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment. No commute, no office politics—just impactful customer support. Apply today and start your career with Coastal Support Solutions!
Responsibilities
- Handle high-volume inbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries, billing questions, and technical support issues
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with technical teams to resolve complex customer escalations
- Maintain detailed knowledge of company products/services and policies
- Identify and upsell additional products/services to enhance customer value
- Participate in ongoing training to refine skills and product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center environment
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Proficient in CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed
- Must reside in Virginia Beach metropolitan area