Job Description
Join our remote team immediately! GlobalConnect Solutions is urgently hiring Customer Support Specialists in Wichita, KS. Enjoy the flexibility of working from home while providing exceptional service to our clients. This is your chance to join a dynamic company offering competitive benefits and career growth opportunities.
What We Offer:
• Competitive salary with performance bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Home office equipment stipend
• Flexible work schedule
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet or exceed customer satisfaction and performance metrics
- Participate in ongoing training and product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer support experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work independently with minimal supervision