Job Description
We're urgently seeking a Full-Time Remote IT Support Specialist to join our dynamic team! Enjoy the flexibility of remote work while providing critical technical support to our clients. All necessary equipment provided – including laptop, headset, and ergonomic accessories. This is your chance to grow with an innovative company while working from anywhere in Maryland.
At TechSolutions Inc., we foster a collaborative culture where your expertise matters. You'll receive comprehensive training, competitive benefits, and opportunities for career advancement. Don't miss this urgent opportunity to make an impact!
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Diagnose and resolve network connectivity problems and system malfunctions
- Install and configure workstations, software, and security protocols
- Document all troubleshooting steps and solutions in IT service management systems
- Collaborate with senior engineers on complex technical escalations
- Maintain security compliance standards across client environments
Qualifications
- 3+ years of experience in IT support or help desk roles
- Proficiency with Windows OS, Active Directory, and cloud platforms
- Strong problem-solving skills with ability to multitask effectively
- Excellent written/verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision