Job Description
Join our award-winning team as a Night Shift Support Specialist! We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. This is your chance to launch a rewarding career with industry-leading training, competitive compensation, and a dynamic work environment. Enjoy premium benefits including health insurance, 401(k) matching, and paid time off. Apply today and become part of Columbus's premier tech support team!
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote assistance
- Resolve hardware/software issues for enterprise clients
- Document incidents using ticketing systems with precision
- Collaborate with global teams during escalation scenarios
- Maintain SLA compliance and customer satisfaction metrics
- Conduct proactive system health checks during shift
- Train on new technologies and support protocols
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years technical support experience
- Proficiency with Windows/macOS and networking basics
- Strong troubleshooting and analytical abilities
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- CompTIA A+ or similar certification (a plus)
- Flexible schedule availability including weekends