Job Description
Join our elite night shift support team in Corpus Christi! We provide all necessary equipment – from cutting-edge tech to ergonomic workstations – so you can focus on delivering exceptional service. As a Night Shift Support Specialist, you'll be the backbone of our 24/7 operations, ensuring seamless client experiences while enjoying premium compensation and a collaborative team environment. If you thrive in nighttime settings and value work-life balance, this is your opportunity to shine.
Responsibilities
- Provide 24/7 technical and customer support via phone, chat, and remote systems
- Monitor and resolve critical infrastructure issues during overnight hours
- Document all support tickets with detailed accuracy in CRM systems
- Collaborate with day-shift teams for seamless handover of unresolved issues
- Perform proactive system checks and maintenance during off-peak hours
- Train junior staff on support protocols and company systems
- Maintain strict security protocols for sensitive client data
Qualifications
- Minimum 2 years in technical support or customer service role
- Strong troubleshooting skills across hardware/software platforms
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- CompTIA A+ or equivalent technical certification preferred
- Excellent written and verbal communication skills
- Proficiency with ticketing systems (e.g., Zendesk, Jira)
- High school diploma or equivalent; associate degree preferred