Job Description
Join our dynamic team as a Night Shift Support Specialist in Wichita, KS! We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. This critical role ensures our global clients receive 24/7 assistance while maintaining high service standards. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment designed for growth. Apply today and become part of our award-winning support team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shifts
- Resolve hardware/software issues with efficiency and professionalism
- Document all support tickets using CRM systems with detailed notes
- Collaborate with cross-functional teams to resolve complex technical problems
- Monitor system performance and escalate critical incidents promptly
- Conduct remote troubleshooting for enterprise-level clients
- Maintain security protocols during all support interactions
Qualifications
- High school diploma or equivalent (associate degree preferred)
- 1+ years of technical support experience in night shift environments
- Proficiency with Windows/Linux operating systems and networking concepts
- Strong problem-solving skills with customer-first mindset
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid driver's license for occasional on-site support