Job Description
Join our dynamic support team as a Night Shift Specialist in Fresno! We're urgently seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Perfect for night owls seeking stable employment with growth opportunities. Apply now to become an essential part of our 24/7 operations!
Responsibilities
- Resolve technical issues via phone, chat, and remote support
- Monitor systems and escalate critical incidents to on-call engineers
- Document all interactions and ticket resolutions in CRM systems
- Collaborate with global support teams during handover periods
- Conduct routine system maintenance and performance checks
- Provide exceptional customer service with SLA adherence
- Maintain accurate knowledge base documentation
Qualifications
- 1+ years in technical/customer support role
- Experience with ticketing systems (Zendesk/Jira)
- Basic network troubleshooting knowledge
- Strong communication skills (written/spoken)
- Ability to work independently during night shifts
- High school diploma or equivalent
- CompTIA A+ or similar certification preferred
- Proficient with Microsoft Office suite