Job Description
We are currently seeking a dedicated Night Shift Support Specialist to join our dynamic team in Wichita, Kansas. If you thrive in a quiet, focused environment and enjoy helping others solve complex problems, this is the perfect opportunity for you.
As a key member of our support team, you will play a crucial role in maintaining our high standards of service. We offer a competitive benefits package, including shift differentials, comprehensive health insurance, and opportunities for career advancement.
Why Join Us?
- Competitive Pay: Earn $18.00 - $26.00 per hour with shift differentials.
- Stable Schedule: Consistent night shifts (10:00 PM - 6:00 AM) allowing for a great work-life balance.
- Professional Growth: Clear pathways for promotion within a growing organization.
What You'll Do
Provide top-tier technical assistance to our diverse client base during our peak operational hours.
Responsibilities
- Resolve incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Diagnose and troubleshoot technical hardware, software, and network issues.
- Document all interactions and resolutions in our CRM system to maintain accurate records.
- Maintain a high level of customer satisfaction while managing a high volume of support tickets.
- Collaborate with day-shift teams to ensure seamless service continuity and knowledge sharing.
- Identify trends in support requests and communicate them to management for process improvement.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Proven experience in customer support, technical assistance, or help desk operations.
- Strong verbal and written communication skills with the ability to explain complex topics simply.
- Availability to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Basic proficiency with Windows, macOS, and common office software (Microsoft Office, Google Suite).