Job Description
We are a leading technology firm currently urgently hiring a dedicated Part-Time Remote Technical Specialist to join our expanding team. This is a fantastic opportunity for tech professionals seeking flexibility and work-life balance while contributing to impactful projects from the comfort of their home.
About the Role:
In this role, you will provide critical technical support and system maintenance for our clients across the United States. You will bridge the gap between our development teams and end-users, ensuring seamless operations and high satisfaction.
Why Join Us?
- 100% Remote Work Environment
- Flexible Part-Time Schedule
- Competitive Hourly Rate
- Opportunity for Professional Growth
Apply today to secure your position in our growing workforce!
Responsibilities
- Provide tier-2 technical support and troubleshooting for hardware and software issues via remote access tools.
- Monitor system performance and uptime, proactively identifying potential issues before they impact users.
- Collaborate with the development team to document bugs, report findings, and suggest improvements.
- Manage and maintain client databases and ensure data integrity and security standards are met.
- Conduct training sessions for remote staff on new software tools and company policies.
- Respond to incoming support tickets within agreed-upon Service Level Agreements (SLAs).
- Assist in the deployment of software updates and patches across remote networks.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Computer Science, IT, or a related field is a plus.
- Proven experience (1-2 years) in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux) and networking fundamentals.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Self-motivated and able to work independently with minimal supervision.
- Proficiency with remote support software (e.g., TeamViewer, AnyDesk) and CRM tools.
- Ability to work part-time hours (e.g., 20-30 hours per week) on a flexible schedule.