Job Description
Join our award-winning team as a Remote Customer Success Manager! We're urgently seeking a motivated professional to elevate our client relationships from the comfort of your Fort Worth home. Enjoy flexible hours while making a real impact in a fast-growing tech company. This is your chance to thrive in a supportive environment with uncapped growth potential.
Why You'll Love Working With Us:
- 100% remote work with flexible scheduling (core hours 10 AM - 3 PM CT)
- Comprehensive benefits package including health insurance, 401k matching, and paid time off
- Quarterly performance bonuses and professional development stipend
- State-of-the-art home office equipment provided
Responsibilities
- Proactively manage and grow relationships with 50+ enterprise clients
- Develop and execute personalized success plans to achieve client retention targets
- Collaborate with sales and product teams to identify upsell opportunities
- Analyze customer usage data to drive product adoption and satisfaction
- Host quarterly business reviews and executive stakeholder meetings
- Document client feedback to influence product roadmap improvements
- Maintain 95%+ client satisfaction score through proactive communication
Qualifications
- 3+ years in customer success or account management (SaaS experience preferred)
- Proven ability to build strong relationships with C-level executives
- Advanced proficiency in CRM platforms (Salesforce/HubSpot) and analytics tools
- Exceptional written and verbal communication skills
- Experience working in remote or hybrid environments
- Bachelor's degree in Business, Marketing, or related field
- Self-motivated with strong time management and organizational skills
- Must reside in Fort Worth, TX area