Job Description
Are you ready to join a high-growth team? We are urgently seeking a dedicated Remote Full-Time Support Specialist to join our workforce.
We are revolutionizing the way we deliver technical assistance. In this role, you will provide expert remote support to clients across the United States. We are proud to offer full equipment provision to all employees, meaning a company-issued laptop and accessories will be shipped directly to your home office upon hire.
Why Join Us?
- Urgent Hiring: We are expanding rapidly and looking for talent immediately.
- Equipment Provided: No need to buy your own gear; we provide everything you need.
- Flexible Remote Work: Work from anywhere in the US (Dallas, VA, and beyond).
- Competitive Pay: Salary commensurate with experience.
We are looking for a proactive problem-solver who can communicate complex technical concepts clearly. If you are ready for a stable, full-time remote career, apply today!
Responsibilities
- Provide remote technical support and troubleshooting for hardware and software issues.
- Configure, install, and maintain remote equipment (laptops, peripherals) for clients.
- Communicate effectively with clients via phone, email, and chat to resolve tickets efficiently.
- Document all technical interactions, resolutions, and equipment configurations in the CRM system.
- Ensure 100% customer satisfaction by following up on open support tickets.
- Collaborate with the IT team to escalate complex issues and improve internal processes.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in technical support or customer service (remote experience a plus).
- Strong knowledge of Windows operating systems and basic troubleshooting.
- Reliable high-speed internet connection and a dedicated home workspace.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.