Job Description
We are urgently hiring a Remote IT Support Specialist to join our dynamic team based in Colorado Springs. This is a fantastic opportunity for tech-savvy individuals to work from home while we provide all the necessary equipment to ensure your success.
We are looking for a proactive problem solver who can manage technical issues remotely with a high degree of professionalism. If you are ready to start immediately, we want to hear from you.
What We Offer
- Full Remote Flexibility: Work from your home office in Colorado Springs.
- Equipment Provided: We cover the cost of a top-tier laptop, dual monitors, keyboard, mouse, and noise-canceling headset.
- Health & Wellness Benefits: Comprehensive medical, dental, and vision coverage.
- Paid Time Off: Competitive PTO package to help you recharge.
Responsibilities
- Provide remote technical support to employees via phone, chat, and remote desktop software.
- Diagnose and resolve hardware and software issues related to operating systems (Windows, macOS) and peripherals.
- Set up, configure, and maintain company-issued equipment for new remote hires.
- Ensure data security and privacy compliance for all remote access sessions.
- Document technical tickets and resolutions in our CRM system for future reference.
- Collaborate with the internal IT team to improve remote support workflows.
Qualifications
- High School Diploma or GED; Associate’s degree in Information Technology or related field is a plus.
- Proven experience in a Help Desk or Technical Support role (1-2 years preferred).
- Strong knowledge of computer hardware components, networking basics, and troubleshooting methodologies.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Must be willing to undergo a background check and drug screening.