Job Description
Join our dynamic remote team as a Night Shift Customer Support Specialist in Houston, TX! We're urgently hiring dedicated professionals to deliver exceptional service while our clients sleep. This fully remote position offers competitive pay, flexible scheduling, and growth opportunities. If you thrive in a fast-paced environment and excel at problem-solving, apply today and become part of our award-winning support team!
Responsibilities
- Provide 24/7 customer support via phone, email, and chat during night shift hours (10 PM - 6 AM CT)
- Resolve technical issues, billing inquiries, and service disruptions efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with global teams to escalate complex issues
- Meet key performance metrics for response time and customer satisfaction
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently during night shift hours
- Reliable high-speed internet and quiet home office setup
- Flexibility to work weekends and holidays as needed