Job Description
We are urgently hiring a skilled Remote IT Support Specialist to join our dynamic team in Oakland, CA. This is a fully remote position where we provide all the necessary equipment to ensure you can work from anywhere comfortably.
In this role, you will act as the first line of defense for our remote workforce, ensuring seamless technology operations. If you are looking for a stable role with a company that invests in its employees' success, apply today!
Why Join Us?
- Equipment Provided: We cover the cost of your high-performance laptop, ergonomic chair, monitor, and high-speed internet stipend.
- Urgent Start: We are looking to fill this role immediately.
- Competitive Pay: Salary commensurate with experience in the Oakland metro area.
Responsibilities
- Configure, deploy, and troubleshoot remote workstations for new and existing employees using the equipment provided.
- Monitor system performance and resolve technical issues via remote support tools with minimal downtime.
- Manage and maintain the security of all remote endpoints, including VPN configurations and antivirus software.
- Conduct regular virtual check-ins to ensure remote staff are equipped and supported effectively.
- Collaborate with the IT team to update internal documentation and standard operating procedures for remote environments.
- Escalate complex hardware or software issues to senior engineering teams when necessary.
Qualifications
- Proven experience in IT support, help desk, or systems administration (2+ years preferred).
- Strong understanding of remote connectivity technologies (VPN, RDP, Zoom, Teams).
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with hardware setup and basic network troubleshooting.
- Excellent verbal and written communication skills to explain technical concepts to non-technical staff.
- High school diploma or equivalent; Associate's degree or IT certification (CompTIA A+) is a plus.