Job Description
Are you looking for a career that starts from scratch with full support? We are urgently hiring Remote Technical Support Specialists for our growing team in Illinois. Whether you are a recent graduate or looking to switch careers, this is your chance to start a high-growth career with no prior experience required. We believe in investing in our talent, which is why we provide all necessary equipment to ensure your success from day one.
Responsibilities
- Provide exceptional technical troubleshooting and customer support via chat and email.
- Install, configure, and troubleshoot computer hardware, software, and network devices for remote clients.
- Document all customer interactions and technical issues in our CRM system accurately and efficiently.
- Guide clients through standard operating procedures and software updates.
- Collaborate with the IT team to resolve complex escalated tickets.
- Maintain a high level of professionalism and patience while handling high-volume inquiries.
Qualifications
- Basic proficiency with computers, smartphones, and the internet.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection and a quiet workspace.
- Willingness to learn new technologies and software.
- High school diploma or equivalent required.